Return & Exchange
Track Your Order
FAQ
Shipping And Payment

Warranty Program

For Domestic Orders:

Note: Any orders placed during the "Black Friday Sale" will have the refund amount adjusted according to the number of products returned.

Natural Stone Bracelet Warranty Program:

  • 6 months warranty
  • Available on all Magsnap & Elastic Products
  • Warranty includes:
    • Closure mechanism and magnets gluing (not rust)
    • String/elastic
  • Warranty does not include:
    • Scratches/Dents on closure
    • Fading/scratches/dents on stones due to daily use
    • Rusting of the magnets
  • Reverse pickup fee: ₹99 (or ship it back yourself to avoid this fee)
  • Claim your warranty via our self-service portal: Click Here
  • Contact us at: mesmerize@nandiniwest.com

Stainless Steel Warranty Program:

  • 6 months warranty
  • Available on:
    • All Men’s SS products
    • Women’s personalized/laser-etched SS products, Mangalsutra, and selective necklaces, bracelets, rings, and earrings
  • Warranty includes:
    • Anti-fade
    • Anti-rust
    • Closure mechanism
  • Warranty does not include scratches or dents due to daily use
  • Reverse pickup fee: ₹99 (or ship it back yourself)
  • Claim your warranty via our self-service portal: Click Here
  • Contact us at: mesmerize@nandiniwest.com

For International Orders:

Natural Stone Bracelet Warranty Program:

  • 6 months warranty
  • Available on all Magsnap & Elastic Products
  • Warranty includes:
    • Closure mechanism and magnets
    • String/elastic
  • Warranty does not include:
    • Scratches/Dents on closure
    • Fading/scratches/dents on stones due to daily use
    • Rusting of the magnets
  • Rusting of Magsnap is not covered under warranty
  • Upon inspection, a new product will be shipped to you for $6.99, including shipping.
  • Contact us at: mesmerize@nandiniwest.com to claim your warranty

Stainless Steel Warranty Program:

  • 6 months warranty
  • Available on:
    • All Men’s SS products
    • Women’s personalized/laser-etched SS products, Mangalsutra, and selective necklaces, bracelets, rings, and earrings
  • Warranty includes:
    • Anti-fade
    • Anti-rust
    • Closure mechanism
  • Warranty does not include scratches or dents due to daily use
  • Upon inspection, a new product will be shipped to you for $6.99, including shipping.
  • Contact us at: mesmerize@nandiniwest.com to claim your warranty

The Mesmerize Promise

Best in class customer support

Satisfaction guaranteed.

Offers on for 365 days a year

Applied automatically as you shop!

Super fast shipping across India

On time, everytime.

100% secured data protection

We only sell products. :)