🔁 Exchanges & Returns
- Unboxing video is required to claim a missing product.
- Partially paid orders rejected by the customer are non-refundable.
- Fast and hassle-free reverse pickup is available for exchanges and returns.
- 100% Buyer Protection: In the rare case of a product defect, get a free exchange.
- If exchanged for a lower-value product, the difference will be refunded as store credit.
Size Exchanges
- Easy size exchanges on accessories within 7 days of delivery, with a minimal reverse logistics fee of ₹99 per order. Click here to initiate a size exchange. More info is available on our policy page.
- Non-returnable items: Skin care tools, pre-curated hampers, personalized jewelry, edibles, candles, and books.
Returns
- Easy returns within 7 days of delivery. Choose a refund or store credit. Click here to initiate a return. More info is available on our policy page.
- Non-returnable items: Skin care tools, pre-curated hampers, personalized jewelry, edibles, candles, and books.
- Exchange or return can be processed only once per order.
| Store Credit | Money Refund | |
|---|---|---|
| Re-stocking fee | ₹99 | ₹140 |
| Processing time | Up to 48 hours after pickup | 3 to 5 business days after return approval |
| Payment Medium | Store credit (valid for 180 days, usable across the store) | Refunded to the original payment method or a provided mode for COD orders. |
The Mesmerize Promise
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